At The Brew Expert,we are committed to delivering high quality products and exceptional customer service. We understand that sometimes things might not go as planned, so we’ve designed a simple and transparent policy to handle any issues:

1. If there’s an issue with your order:

If you receive the wrong product, damaged goods, or an item that doesn’t meet expectations, please contact us within 7 days of receiving your order. We will arrange a replacement at no additional cost.

Steps to resolve the issue:

• Provide a brief description of the problem.

• Attach a photo of the product (if applicable).

• Once verified, we will prioritize your replacement.

2. If incorrect information was provided during checkout:

If an error occurred due to incorrect information (e.g., a wrong shipping address), we won’t be able to provide a free replacement. However, we can offer a discounted replacement order to help resolve the issue quickly.

3. If an issue arises beyond anyone’s control (carrier delays, package theft, etc.):

Sometimes, events beyond our control can occur, such as carrier delays or package theft. In these cases:

• You may choose to file a claim directly with the shipping carrier.

• Alternatively, if you’d like us to assist, we’ll cover up to $25.00 of the product cost, and you’ll cover the shipping. Contact us with your order details, and we’ll help process the replacement.

Important Notes:

• For safety and quality reasons, we cannot accept returns of coffee products. If an issue arises, please reach out to us directly, and we’ll do our best to find a solution.

• To request a replacement or get assistance, email us at info@thebrewedpert.com, or via the "Contact Us" link at the bottom of every page on our website, including this one, with your order number and issue details.

• Please allow 1-3 business days for us to process your request once it’s received.

Summary:

• If the issue is on us, we’ll cover the cost and replace the order.

• If the issue is on your end, we’ll assist with a discounted replacement.

• **If it’s beyond anyone’s control, we’ll share responsibility to ensure a fair

Process for Refunds:

• To initiate a refund, please contact our customer service team with your order details and the reason for the refund request via the "Contact Us" link at the bottom of every page on our website, including this one. 
• Our team will review your request and guide you through the process of returning the product, if applicable. To complete your return, we require a receipt or proof of purchase.
• We may ask you to submit images of the product, your order number, the info you used to place the order, and any confirmation emails or receipts that we provided to you in order to better assist you.
• If requested, return your items to the address we provide. Do not return any products to the address they were shipped from, as we may not be able to accurately recover them and assist you.
• Refunds will be processed to the original method of payment after we receive and inspect the returned product.
• Please note that shipping costs are non-refundable.

Case-by-Case Consideration:

• We understand that unique situations can arise. If your case does not fall under the standard policy, please feel free to reach out to us. We will evaluate these situations on a case-by-case basis.

The following items may be considered Non-refundable:

1. Sale Items: Products purchased on sale or during special promotions are final sale and cannot be returned or exchanged.
2. Significantly Used Products: Any item not in its original condition, damaged, or with missing parts for reasons not due to our error.
3. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
4. Products returned without a valid reason or proof of purchase will not be eligible for a refund or exchange.

Contact Information:

• For any queries or assistance, please call or text our customer support line at 407-906-0776.

Note: Our refund policy is part of our commitment to customer satisfaction. We reserve the right to amend this policy at any time. Such amendments will be effective immediately upon posting them on our website. Your continued use of our services after any changes signifies your acceptance of these changes. We encourage customers to frequently review our policies to stay informed of any updates.