At The Brew Expert, we take pride in offering high quality products. We understand that sometimes things might not go as planned, and we are committed to ensuring your satisfaction. Below is our refund policy:

Eligibility for Refunds:

1. Time Frame: Refunds are available within 7 days from the day after your order is received.
2. Condition of Product: The original package must be returned with more than 75% of its weight remaining.
3. Product Issues: Refunds are applicable in cases of material issues or problems such as misrepresentation or receipt of the incorrect product.

Process for Refunds:

• To initiate a refund, please contact our customer service team with your order details and the reason for the refund request via the "Contact Us" link at the bottom of every page on our website, including this one. 
• Our team will review your request and guide you through the process of returning the product, if applicable. To complete your return, we require a receipt or proof of purchase.
• We may ask you to submit images of the product, your order number, the info you used to place the order, and any confirmation emails or receipts that we provided to you in order to better assist you.
• If requested, return your items to the address we provide. Do not return any products to the address they were shipped from, as we may not be able to accurately recover them and assist you.
• Refunds will be processed to the original method of payment after we receive and inspect the returned product.
• Please note that shipping costs are non-refundable.

Case-by-Case Consideration:

• We understand that unique situations can arise. If your case does not fall under the standard policy, please feel free to reach out to us. We will evaluate these situations on a case-by-case basis.

Policy Amendment:

• The Brew Expert reserves the right to amend, modify, or discontinue any aspect of this refund and exchange policy at any time. Such amendments will be effective immediately upon posting them on our website. Your continued use of our services after any changes signifies your acceptance of these changes. We encourage customers to frequently review our policies to stay informed of any updates.

The following items may be considered Non-refundable:

1. Sale Items: Products purchased on sale or during special promotions are final sale and cannot be returned or exchanged.
2. Significantly Used Products: Any item not in its original condition, damaged, or with missing parts for reasons not due to our error.
3. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
4. Products returned without a valid reason or proof of purchase will not be eligible for a refund or exchange.

Contact Information:

• For any queries or assistance, please call or text our customer support line at 407-906-0776.

Note: Our refund policy is part of our commitment to customer satisfaction. We reserve the right to amend this policy at any time.